We are there for you – If you have any questions concerning your booking or your prefered room category, do not hesitate to contact us anytime by phone or email. We are happy to assist you

• Arrival & Departure: Please plan your trip according to the check-in time, which is 3 pm. On day of departure we ask you to leave the room before 11 am.
• General information for your booking: all rooms are equipped with a Flat-IP-TV, high speed Internet, phone, radio, safe and hair dryer. Allergen free rooms upon request and availability.
• All rooms are non-smoking rooms: In case of non-compliance with the smoking prohibition, the following night after your day of departure will be charged to your bill as well, as we will not b able to rebook that room immediately as a non-smoking room. We ask for your understanding.
• Vacation at hotel Alpenhof: Specific rooms or floors can not be promised firmly. In case you are allergic, please inform us before your arrival. On request we also offer allergic linen, allergic-friendly / hypoallergenic hard or soft matresses or pillows, etc. Diets according to allergies can be offered, such as gluten-free or lactose-free meals.

• Credit cards: EURO, MAESTRO, VISA
• Prepayment: Please check the detailed information concerning your booking prepayment conditions.
  

• If you need to depart prematurely, or in case of cancellation, the regulation of your booking confirmation apply.
• Travel cancellation insurance: we recommend concluding a contract of a travel insurance

• Prices: all prices are in EURO including the Alpenhof lavish breakfast buffet with homemade and regional delicacies, free entry to the Alpenhof Design Spa and free of charge garage parking.
• Local Tax: A local tax of EUR 3,50 per person per night will be charged separately (from the age of 15)

• Children price reduction: At two full paying adults and only sleeping in the suite of parents.
• A children's play area is available to our small guests.

• Reserved daybed at the pool
• Also included: Flachau Summer Card with a lot of attractive reductions and offeres, as well as the offered summer activities with guided bike tours, hiking tours, and many more…

• Skipass: ski passes are not included in the price of the room. Ski passes from 1 day to 8 day tickets can be ordered at the reception.
• New Years: Obligatory New Years surchage of EUR 150,00 per person. This includes the New Years gala dinner, a bottle of champagne and wine for each booked room, as well as a New Years party and much more

Austrian Law applies: Place of performance: 5542 Flachau, Austria

Place of jurisdiction: 5600 St. Johann, Austria

We reserve the right to mistakes, typographical and printing errors.